Dennis Jewelry in 14701 San Pedro Avenue

Customer Reviews about Dennis Jewelry:

• ★ ☆ ☆ ☆ ☆
  AFTER READING THIS NOTICE THAT THE OWNER ONLY RESPONDS TO HIS POSITIVE REVIEWS THAT SHOULD BE A HUGE RED FLAG!!!! Hands down worst jewelry store ever, my husband purchased a pair of pearl earrings from this store in December of 2011. In 2012 I lost one earring when I returned to the store the earring had to be shipped to New York to find a good match which was fine. When the earring was returned the charge was $200.00 which was also fine. Later in the year I found the original earring that had been lost, so my husband decided to take it back to have a ring made for me. When I picked the ring up I requested an appraisal they stated that the girl was out and that they would get me an appraisal. Which never happened I took the ring back to have the band widened which of course would cost more since it needed additional gold. Which was also fine with me. When I picked up the ring I requested the appraisal again to make sure the additional gold was added, they told me the girl was out and that they would provide me with the appraisal. Which never happened. I then returned to the store to get a replacement earring back which was $50.00 a little pricey but I paid it. When I was there I spoke with the owners son and requested the appraisal again so that I could add the ring to my insurance. I was told for the third time that the girl was out and they would get it to me I left my name number email.... no response. Now a month later the pearl fell out of the ring so........ great quality, I take the ring back to get a replacement pearl and the charge for the pearl alone is now $1750.00. I'm not sure how pearls have inflated so much in a year. My husband went back in to attempt to find resolution but of course I don't have the original appraisal and was told that I need that in order proceed. For a place that sells really expensive jewelry you would think that there would be some accountability and customer service. I also cannot claim this one my insurance due to the fact that I could never add it to my policy because I did not have an appraisal. Beware if you plan to make a large purchase here hands down worst experience. I have many other pieces purchased from Americas Diamonds and Jared's both I recommend highly. If I could give 0 stars I would but that isn't an option.
  By Stefanie Howton, May 18, 2017

Photo gallery of Dennis Jewelry

About Dennis Jewelry in San Antonio