Legacy Mutual Mortgage in 3503 Paesanos Parkway

Customer Reviews about Legacy Mutual Mortgage:

• ★ ☆ ☆ ☆ ☆
  Worst experience ever. Should have listened to the reviews.
  By Joe Calderon, May 16, 2017
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  I will actively work against Legacy Mutual as a mortgage provider after the trouble they've caused my family. My experience was horrendous and continues to be. Legacy was the only problem throughout our home buying process and has done nothing to repair the problems they've caused. Aside from losing our information and the entire file multiple times (I'm totally serious), they also had a problem in underwriting that came up just days before close (despite us having turned in the information THREE WEEKS in advance) and could not provide any information about whether or not they could close in time. Our rep made no effort to take ownership of the problem and provide us a course of action, timeline, alternatives or ANY INFORMATION OF ANY KIND. I was in total limbo so much so that I started looking for other lenders at the last minute although Legacy then got their act together and got us closed. Ultimately it was the title company representative that solved the problem Legacy's underwriting was having...the TITLE COMPANY! With all the hassle and rework they caused, I got nervous when our home insurance company sent a letter stating they had not received the escrow money. While I now realize that's a title company issue, at the time I was worried Legacy had screwed something else up and instead of just helping me figure it out, our rep replied back rudely and told me to chill out... So I emailed their president and laid out my concerns in, I think, an exceptionally balanced manner. He has not so much as had an Administrative Assistant call to apologize. Legacy provided no value and was more expensive than almost any other provider. I will certainly steer anyone I know away from this company and I will put out an email on our internal system to let the folks at my company know how dismal my experience was. It appears money is the primary concern within this company and customer service isn't even a distant last.
  By Lawrence Hau, April 17, 2017
• ★ ☆ ☆ ☆ ☆
  UNPROFESSIONAL is the best word I can think of to describe my experience with Legacy Mutual. Their unresponsiveness and lack of communication was unbelievable. If you are looking for a mortgage company that is going to work with you to help you achieve your goals this is NOT the place. I would recommend to anyone considering Legacy Mutual to steer away and find themselves a more professional organization. I dealt with an agent by the name of Maggie Rivera who only spoke to me once, that is when she needed information from me. After that she ignored every one of my calls, and despite me leaving voicemail after voicemail she didn't once return my call. I am immensely disappointed and completely unimpressed. Don't waste your time with these folks because they evidently don't care about other peoples time.
  By Juan Casas, January 22, 2017
• ★ ☆ ☆ ☆ ☆
  SCAM!
  By Ann Go, January 10, 2017
• ★ ★ ★ ★ ★
  I just visited this place to start on the process of buying a home. First impression matters. Adam H. Sat down with me for more than an hour. He shared valued information, was very educational (since this is my first time buying a home) and answered all my questions. He seemed to be an honest person. After going to a two different places, I finally found a place where you get to talk to the lender face to face. Very nice people as well!
  By JUAN C RAMOS, November 04, 2016

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